« All Events
Managing Difficult Conversations
July 4 @ 9:45 am - 4:30 pm BST
Are you a manager who is reluctant to have difficult conversations? Are there issues that you know you should be addressing with staff, but it just seems too hard? Have you had negative experiences in the past when you have tried to deal with performance issues?
This course offers practical steps to assist line managers and those in leadership roles in having conversations that they find particularly challenging or uncomfortable.
The course will cover:
the planning, preparation and underpinning skills required
a framework that can be adapted for both formal and informal conversations
an opportunity to try out and practice this approach
The course's supportive environment provides an opportunity to think through approaches, test them out and review them and therefore the number of places is limited.
Participants will leave the course, confident in their ability to plan, prepare, facilitate and follow up challenging conversations.